Warranty Details
Thank you for choosing Bluffton and Decatur’s home for complete automotive repair for your needs. We are dedicated to providing the best service and we stand behind our work with a comprehensive warranty. Please read the following information carefully to understand the terms and conditions of our warranty coverage at Expert Transmission & Automotive.
Warranty Coverage
We offer a warranty for a period of 24 months (2 years) or 24,000 miles, whichever occurs first, from the date of service, unless listed differently on your invoice. This warranty covers both parts and labor for repairs performed by our skilled technicians. Our transmissions proudly carry a 36 month/75,000 mile part and labor warranty.
Warranty Exclusions
Please be aware that our warranty does not cover the following:
- Damage caused by accidents, misuse, negligence, or improper maintenance as determined by Expert Transmission & Automotive.
- Normal wear and tear items, such as brake pad wear, normal tire wear, and wiper blades.
- Damage resulting from unauthorized modifications or repairs.
- Parts not originally supplied by Expert Transmission & Automotive, or any damage caused by parts not supplied by Expert Transmission & Automotive during the repair in question for warranty coverage.
- Damage resulting from failure to follow the vehicle manufacturer’s instructions and maintenance schedules.
- Towing is not covered by the warranty. It is the responsibility of the customer to get the vehicle to Expert Transmission & Automotive for repair.
Warranty Claims
If you experience any issues covered by our warranty, please follow these steps to initiate a warranty claim:
Contact our customer service team at (260) 824-4929 in Bluffton and (260) 724-2434 in Decatur, providing your name, contact information, and a detailed description of the issue.
We will need to have the vehicle at Expert Transmission & Automotive to evaluate the failure and determine the warranty eligibility of the part/service in question.
If covered, we will arrange for a repair at our facility at no cost to the customer for the covered part or labor.
As a valued customer, we understand that vehicle issues can arise while you are traveling. In such cases, we have a nationwide network of authorized repair centers that can handle warranty claims. Please call our customer support line at (260) 824-4929 for assistance in locating the nearest authorized repair center.
Labor Times
Labor for warranty repairs will be performed at no cost to you. However, please note that labor times may vary depending on the complexity of the repair. Our customer service representative will provide an estimated labor time for your specific repair when you initiate a warranty claim and the vehicle has been evaluated by Expert Transmission & Automotive.
Please retain your repair invoice for proof of service, as it will be required to validate your warranty claim. Our warranty is non-transferable and applies to the original customer only.
Thank you for choosing Expert Transmission & Automotive. We value your business and strive to provide you with exceptional service. Should you have any questions or require further assistance, please don’t hesitate to call our team at (260) 824-4929!
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